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PRSM report reveals 2016 trends in retail FM

By Brianna Crandall, October 5, 2015—The Professional Retail Store Maintenance Association (PRSM), the authority on retail, multi-site facilities management (FM), has released its annual review of the state of retail FM and key trends impacting the industry's leading retailers.

The Internet of Things (IoT) tops the five retail industry issues impacting store maintenance professionals and suppliers managing multi-site facilities. While facilities managers cannot control market conditions, they can shape the retail environment they operate within by using advanced technology, data management, and developing the diverse set of skills needed for the future, says PRSM.

The report details the issues shaping the future of retail facilities management.
(Click on image to enlarge)

"The retail industry continues to rapidly evolve, and as facilities maintenance professionals and suppliers, we have to be aware of, and rapidly adapt to, changes in retail trends, technology and newer, more efficient ways to operate," said Patricia Dameron, PRSM's executive director.

"From using mobile devices to manage systems, to hiring, recycling and skilled labor shortages, today's FM professional has to elevate their game every day, just to stay in the game. This report highlights the key trends impacting retail FM," Dameron emphasized.

Included in this year's report are Amazon, Walgreens, Walmart, Kohl's, Macy's, Niemen Marcus, and Staples, with support from Waste Management, Manpower North America, Prestige Maintenance and Daikin Applied. Trending are:

  • The Internet of Things (IoT): The IoT has launched a new wave of innovation that promises to unify the disparate systems facility managers use daily to operate and plan for the future. See how FMs are using the IoT to elevate their strategic game and prove value to industry leaders.

  • Distribution Centers — New Challenges for FMs: Experts predict an ongoing buildout of distribution centers across North America as brick-and-mortar retailers go head-to-head with online competitors. These new massive facilities present unique FM challenges.

  • Waste Management — Retail's Responsibility to Reduce and Recycle: For decades, retailers have led the way in recycling paper products. However, with the fluctuation of paper prices which strategy will best drive sustainable materials management?

  • Skilled Workers — Increased Demands Drive Shortages: As the demand for skilled, technical tradesmen accelerates, facility managers have to develop strategies to ensure the skilled labor market keeps up with industry demands.

  • Minority And Women-Owned Suppliers Serving Retail: The retail industry has a long history of embracing diversity and today special notice is being given to the expansion of women-owned businesses serving the industry's growing needs. The report explores the value proposition of working with all types of suppliers.

The PRSM 2016 Trends Report is available from the PRSM Association Web site.

The report was released at the recent PRSM Association Mid-Year Conference and will be a topic of discussion at the 2015 PRSM Canadian Conference to be held in Mississauga, Ontario, on October 27. Held each fall, these events provide strategic direction and tactical guidance for the retail industry, including retail facilities professionals. Held each spring, the PRSM National Conference is billed as the largest annual gathering of retail facilities professionals.

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